Last updated: September 22, 2026
No payment is taken on this website. Since nothing is charged here, nothing sent through this page can need a refund. What follows covers money paid to us later, directly, and is published ahead of time so the rules are known first.
Deposits paid in advance
If you cancel before we have begun, any deposit paid to secure the order or booking comes back in full, within 10 business days of a written request, to the originating account.
After work has begun
Cancelling after work has started returns whatever has not been committed to materials or labour. Any deduction is itemised in writing before the refund goes out.
If we cannot deliver
If we cannot deliver what was agreed, for any reason attributable to us, every amount you paid is returned in full, with no deduction and no administrative fee.
Requesting a refund
Write to contact@imagempapelprojetousa.online with the order reference. We confirm receipt the same business day and tell you the date the refund will be issued.